Our Eligibility Criteria

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Eligibility Criteria

Bachelor's degree, or equiv. International Education

Credit Hours

12 Hours

Course Duration

1 Month (Self-Paced) Program

Courses Offered

2

Courses Offered In GRADUATE CERTIFICATE

  • Courses Name

  • Courses Description

  • Credit Hours

  • Principles of Management Skills

  • This course introduces you to the various skills required by an individual to solve problems occurring at individual and organizational level. These skills include; motivating others, building relationships by communicating supportively, gaining power and influence, empowering and delegating etc.

  • 6 Credits

  • Introduction to Quality Management

  • Quality management is developed as an integrated system of management for organizational improvement. Topics covered include the quality management guiding principles of leadership commitment, customer focus, employee involvement/teamwork, continuous process improvement, and the systematic use of measurement data. 

  • 6 Credits
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Course Details

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Principles of Management Skills

Topics Covered in This Course:
  In Section 1 of this course you will cover these topics:
    - developing self-awareness
    - managing personal stress
  In Section 2 of this course you will cover these topics:
    - solving problems analytically and creatively
    Building relationships by communicating supportively
  In Section 3 of this exam you will be evaluated on below listed topics:
    Gaining power and influence
    Motivating others
  In Section 4 of this course you will cover these topics:
    Managing conflict
    - empowering and delegating
  In Section 5 of this course you will cover these topics:
    - building effective teams and teamwork
    Leading positive change

Introduction to Quality Management

Topics Covered in This Course:
  In Section 1 of this course you will cover these topics:
    The total quality approach to quality management.
    Quality and global competitiveness.
    Strategic management: planning and execution.
    Quality management, ethics, and corporate social responsibility.
  In Section 2 of this course you will cover these topics:
    Partnering and strategic alliances.
    Quality culture: changing hearts, minds and attitudes.
    Customer satisfaction and retention.
    Employee empowerment.
  In Section 3 of this exam you will be evaluated on below listed topics:
    Leadership and change.
    Team building and teamwork.
    Communication and interpersonal relations.
    Education and training.
  In Section 4 of this course you will cover these topics:
    Overcoming politics, negativity and conflict in the workplace.
    Iso 9000 and total quality: the relationship.
    Overview of total quality tools.
    Problem solving and decision making.
  In Section 5 of this course you will cover these topics:
    Quality function and deployment -qfd-.
    Optimizing and controlling processes through statistical process control -spc-.
    Continual improvement.
    Benchmarking.
    Just-in-time manufacturing -jit-.
    Implementing total quality management. index.